Lesson: 39 | Automate Case Owner Update Based on Account Owner Changes

User Story

User Story

As a Salesforce user in the customer support team, I want to automate the process of updating the owner of a case to match the owner of the associated account when the account owner changes. This will ensure that cases related to an account are always assigned to the correct owner and streamline our support workflow.

Acceptance Criteria:

GIVEN I'm a system user
WHEN the account owner is updated
THEN the owner of all associated cases should automatically update to match the new account owner

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Mastered by 4 users.

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A. Administrator | Exercises (59 lessons)

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C. Apex Beginner | Exercises (78 lessons)

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Lesson: 39 | Automate Case Owner Update Based on Account Owner Changes

User Story

Exercises