Notes
Experience Cloud in Salesforce (formerly Community Cloud) is a platform for creating branded digital experiences like portals, websites, and mobile apps. It connects customers, partners, and employees by integrating Salesforce data with user-friendly interfaces.
Key Features:
- Customizable Templates: Pre-built and fully customizable.
- Self-Service: Access knowledge articles, cases, and FAQs.
- Collaboration: Partners share leads and track opportunities.
- Mobile-Friendly: Responsive designs for any device.
- AI Insights: Powered by Salesforce Einstein for smarter recommendations.
- Secure Access: Role-based permissions and authentication.
Use Cases:
- Customer Portals: Track cases and access support.
- Partner Communities: Collaborate on sales opportunities.
- Employee Portals: Centralize resources and communication.
Benefits:
- Enhance satisfaction and engagement.
- Streamline workflows with automation.
- Strengthen your brand with custom experiences.
