Administrator Progress ( Quizzes)

Lesson: 05 Business Hours

Notes

Business hours refer to the period of time during which a business or organization is open for its regular operations and transactions. These hours are typically set by the business owners or managers based on various factors such as customer demand, industry standards, and regulatory requirements.

Business hours can vary widely depending on the type of business, the location, and the industry. For example, a retail store may be open from early morning until late at night to accommodate different schedules and shopping patterns of its customers. In contrast, a government office may be open only during regular business hours, typically from 9am to 5pm, Monday through Friday.

It's important to note that some businesses may have extended or reduced hours during certain seasons, holidays, or events. It's always a good idea to check the business's website, social media channels, or call ahead to confirm their operating hours before visiting.

Specify the hours when your support team is available to serve customers. This helps make your department’s processes, such as escalations and milestones, more accurate.

To set business hours:

From Setup, enter Business Hours in the Quick Find box, then select Business Hours.
Click New Business Hours.
Type a name for the business hours.
- We recommend using a name that will remind users of a location or time zone when they view business hours on a case, entitlement process, or milestone.
For example, if your business hours are for a support center in San Francisco, you could use the name San Francisco Business Hours. Click Active to allow users to associate the business hours with cases, escalation rules, milestones, and entitlement processes.
- Optionally, click Use these business hours as the default to set the business hours as the default business hours on all new cases.
- Default business hours on cases can be updated with business hours on escalation rules if the cases match escalation rule criteria and the rule is set to override business hours.
Choose a time zone to associate with the business hours in the Time Zone drop-down list.
Set your business hours for each day of the week.
- If your support team is available during the entire day every day of the week, select the 24 hours checkbox.
Choose the start and end times for the business hours. If the time you want isn’t available, click the field and type it in.
- Leave the business hours start and end times blank and the 24 hours checkbox deselected to indicate that the support team is not available at all that day.
Click Save.

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Administrator Course

A. My Personal Information (9 lessons)

B. Company Settings (8 lessons)

C. Object and Fields (35 lessons)

D. Users (8 lessons)

E. Security (14 lessons)

F. Data (5 lessons)

G. Reports & Dashboards (8 lessons)

H. Feature Settings (9 lessons)

I. Standard Objects (14 lessons)

J. User Interface (2 lessons)

K. Lightning App Builder (25 lessons)

L. Process Automation (2 lessons)

M. Email (2 lessons)

N. Formulas Functions (56 lessons)

O. Miscellaneous (1 lessons)

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Lesson: 05 Business Hours

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Lesson: 05 Business Hours

Notes

Administrator Course