Lesson: 19 | What is case assignment rule in Salesforce?

Notes

Notes

Case assignment rules can assign cases regardless of how cases are created. Cases can be created manually or automatically using Web-to-Case, Email-to-Case, On-Demand Email-to-Case, the Self-Service portal, the Customer Portal, Outlook, or Lotus Notes. Organizations typically use one rule for each overall purpose.

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Lesson: 19 | What is case assignment rule in Salesforce?

Notes

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