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Administrator Progress ( Quizzes)
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Lesson: 04 | Email-to-Case


Communicate with customers over email directly from the Service Console or your preferred Lightning app. Use Email-to-Case to automatically turn customer emails into cases so your agents can quickly track and resolve issues

 

 

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Mastered by 76 users.

Administrator Course

A. My Personal Information (9 lessons)
B. Company Settings (8 lessons)
C. Object and Fields (35 lessons)
D. Users (8 lessons)
E. Security (14 lessons)
F. Data (5 lessons)
G. Reports & Dashboards (8 lessons)
H. Feature Settings (9 lessons)
I. Standard Objects (14 lessons)
J. User Interface (2 lessons)
K. Lightning App Builder (25 lessons)
L. Process Automation (2 lessons)
M. Email (2 lessons)
N. Formulas Functions (56 lessons)
O. Miscellaneous (1 lessons)
You need to complete all the quizzes before certification.

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