SIGN IN SIGN UP

Login to your account

Username or Email *
Password *
Remember Me
Administrator Progress ( Quizzes)
%
Continue
Experience Cloud Progress ( Quizzes)
%
Continue

Lesson: 04 | Email-to-Case


Communicate with customers over email directly from the Service Console or your preferred Lightning app. Use Email-to-Case to automatically turn customer emails into cases so your agents can quickly track and resolve issues

 

 

Prev You need to login to have access to the quizzes. Next
Mastered by 88 users.

Administrator Course

A. My Personal Information (9 lessons)
B. Company Settings (8 lessons)
C. Object and Fields (35 lessons)
D. Users (8 lessons)
E. Security (14 lessons)
F. Data (5 lessons)
G. Reports & Dashboards (8 lessons)
H. Feature Settings (9 lessons)
I. Standard Objects (14 lessons)
J. User Interface (2 lessons)
K. Lightning App Builder (25 lessons)
L. Process Automation (2 lessons)
M. Email (2 lessons)
N. Formulas Functions (56 lessons)
O. Miscellaneous (1 lessons)
You need to complete all the quizzes before certification.

Go to top