Lesson: 66 | Restrict Case Creation for Accounts with Open Cases

User Story

User Story

As a user,
I want to be prevented from creating a new case for an account with an open case,
so that cases can be resolved sequentially and avoid duplication of effort.

Acceptance Criteria:

The system checks for any open cases linked to the account before allowing new case creation.
If an open case exists, the system displays a message: "A case is already open for this account. Please resolve it before creating a new case."
If no open case exists, the user can proceed with case creation.

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Mastered by 3 users.