Lesson: 009 | Organize Case Record Page

User Story

As a system administrator,
When I view the Case record page,
Then I will see all components removed from the page,
And I will see three new sections added with the following names:

1. Case Information
   • Case Number
   • Case Origin
   • Case Owner
   • Account name
   • Date/Time Opened
   • Date/Time Closed
   • Status
   • Priority
   • Case Reason
   • Business Hours
   • Subject
2. Contact Information
   • Contact Name
   • Contact Email
   • Contact Phone
3.  Product Information
   • Product Name
   • Product Family
   • Product Code
   • Product Description
   • Quantity Unit Of Measure
   • Active
4. Web Information
   • Web Company
   • Web Email
   • Web Name
   • Web Phone
5. Other Information
   • Case Owner
   • Created By
   • Last Modified By

As a system administrator,
When I view the Case record page,
Then I will see quick actions upgraded
And I will see the following actions only

1. Edit
2. Merge Cases
3. Change Owner

As a system administrator,
When I view the Case record page,
Then I will quick links on the right side of the page

As a system administrator,
When I view the Case record page,
Then I will see Activity and Chatter on the right side of the page right after quick links

As a system administrator,
When I view the Case record page,
Then I will see the following fields on the highlight panel

1. Case Number
2. Priority
3. Case Origin
4. Case Owner
5. Status