Lesson: 46 | Dependent Picklists

User Story

• Scenario: Use dependent picklists in a flow to collect information about a customer’s issue.
• Steps:
  1. On the first screen, display a controlling picklist for "Issue Type" (e.g., Billing, Technical, General).
  2. Based on the selection, dynamically update a dependent picklist for "Sub-Issue" (e.g., Billing -> Invoice Error, Payment Issue).
  3. Save the user’s input as a Case record.