Lesson: 23 | A new case with an active account must be prioritized

Field

Value

When a new case is created or update, if it has an account which is active and the status of the case is new:

Then Priority must be "High"

AND(AND( NOT(ISBLANK(AccountId)),  ISPICKVAL( Account.Active__c , "YES") ,  ISPICKVAL(Status, "New")) ,  NOT(ISPICKVAL( Priority , "High")) )