Lesson: 27 | Prevent Open Cases from Being Reset to New

Validation Rule

Field	Value
Rule Name	Rulenamehere
Description	If a case is already open, prevents the Status from being changed back to “New.”
Formula:	`AND( ISCHANGED( Status ), NOT(ISPICKVAL(PRIORVALUE( Status ), "New")), ISPICKVAL( Status, "New") )`
Error Message:	Open case Status cannot be reset to New.

You need to login to have access to the quizzes. This lesson has already been completed by you.

Mastered by 40 users.