Intro
Use email templates to save time and standardize email sent by you or others in your organization. Use merge fields or enhanced letterhead if you need them.
How
- Click New Email Template.
- Enter the template’s name.
- Add a subject. To include merge fields, type them in manually.
- If you want, select an item from the Related Entity Type dropdown list.
Based on the selection, the email template can be chosen only when the email you’re composing has a corresponding Related To record.
- If you want, select a letterhead from the Enhanced Letterhead dropdown list.
- Click Save.
- Click Edit.
- In the HTML Value field, compose the email to use as your template.
- Add any images you want in the template. Use the Insert Images icon or copy and paste the image.
- Click the Merge icon and use the merge picker to insert merge fields.
- Click the Source icon to add HTML code.
- Add any attachments you want in the template.
After a template is saved, any content document links (Salesforce file links) are converted to content asset links.
- Click Save.