User Story
As a customer support agent for ABC Company, I want to ensure that any new Case created with an Origin of "Email" is automatically set to a Status of "New" and a Priority of "Medium". This will help me quickly identify new Cases that need attention and ensure that they are prioritized appropriately.
When a customer sends an email to our support email address, a new Case is automatically created in Salesforce. If the Case has an Origin of "Email", the system will automatically set the Status to "New" and the Priority to "Medium". This will help me quickly see which Cases are new and need attention, and ensure that they are prioritized based on their level of urgency. By automating this process, I can spend less time on manual data entry and more time resolving customer issues.
